Cancellation & refund policy
Last updated: 13 November 2026
This policy applies to outdoor advertising bookings made with Unisign Outdoor Advertising Private Limited directly or through the Glowsign platform. A booking's own written terms take precedence where they differ.
1. Cancellation by you
- More than 15 days before the start date — full refund of the amount paid, less payment gateway charges.
- 7 to 15 days before the start date — refund of the amount paid, less 25% of the media rental.
- Less than 7 days before the start date — refund of the amount paid, less 50% of the media rental.
- After the creative is mounted — no refund for the media rental for the booked period.
- Printing charges are not refundable once printing has started. Mounting charges are not refundable once mounting is done.
To cancel, email info@unisignooh.com with your booking reference.
2. Cancellation by us
If we cannot provide a confirmed site — for example because the structure is removed by an authority or damaged — we will offer an equivalent site. If you do not accept it, we refund the amount paid for that site in full, or pro rata for the days not displayed.
3. Display shortfall
If a creative is not displayed for part of the booking for reasons within our control, we credit or refund the affected days pro rata, based on the proof-of-display record.
4. Refund timelines
- Approved refunds are processed within 7 working days.
- Refunds go back to the original payment method. Card and UPI refunds may take a further 5–7 working days to reach your account, depending on your bank.
- Payments made by bank transfer are refunded to the bank account they came from.
5. Questions
Contact us at info@unisignooh.com or +91 94943 00345.